Customer Success Manager
Groningen / Remote
32-40 hours per week
€ 3.000 - € 4.000
At Zerocopter, we are on a mission to make the digital world a safer place. We help organisations protect themselves by combining smart technology with the skills of some of the best ethical hackers out there. From SaaS security tooling to hands-on testing, we cover a wide range of services - always with a human touch.
We bring our services together under one clear structure, with shared tools, simple processes, and a set of values that guide how we work. We believe in innovation, honesty - and we’re building a team that feels the same way.
As a Customer Success Manager, you will play a key role in ensuring that our customers get the most value from our services. You will be the go-to person for clients post-sale, leading onboarding, driving adoption, and fostering long-term relationships. You’ll act as a trusted advisor, a problem-solver, and a connector between clients and internal teams.
Guide customer onboarding and ensure smooth implementation of our solutions.
Monitor customer satisfaction, usage, and adoption.
Conduct regular check-ins, QBRs (Quarterly Business Reviews), and status updates.
Proactively identify and mitigate risks in customer relationships.
Spot upsell/cross-sell opportunities and collaborate with Sales.
Collect and relay customer feedback to Product and Support teams.
Maintain accurate customer documentation and reporting.
Help optimise internal customer-facing processes.
Your Profile
Education & Certifications
Bachelor's or Master’s degree (e.g. in Communication, IT, Business Administration).
Affinity with cybersecurity is essential.
CSM certifications (e.g. SuccessHACKER, Gainsight) are a plus.
Customer-Centric Background
Minimum 2 years in a customer-facing role, preferably in IT or SaaS environments.
Comfortable managing multiple accounts simultaneously.
Experience working with CRM tools and analysing customer data.
Commercial & Communication Skills
Able to translate customer needs into actionable value propositions.
Experience recognising commercial opportunities.
Strong communication skills in both Dutch and English.
A team player who collaborates across sales, support, and delivery.
Skilled in engaging with both operational and strategic stakeholders.
Personal Traits
Structured and solutions-oriented.
Eager to learn and take ownership.
Service-minded and customer-obsessed.Proactive and confident in driving customer success.
We bring together the best hackers in the world in a trusted network, giving you access to ongoing protection: Bug Bounty, Pentesting, Recon, and Coordinated Vulnerability Disclosure - all integrated in one platform.
We’re not here to point fingers. We’re here to help.
What we offer
A central role in one of the Netherlands’ most respected cybersecurity organisations.
A hybrid working model — work remotely or at the office (you choose), but:
with a weekly team day every Tuesday at our HQ in Groningen.A dynamic environment with room for growth and innovation.
Work alongside ethical hackers, engineers, and cyber specialists.Competitive salary, pension plan is being developed, and a personal development budget.
If so, we’d love to hear from you! Send your CV and a short motivation to menno@zerocopter.com.
We review applications as they come in.
Not sure yet? No worries. If you’d like to learn more about the role, the team, or what it’s like to work at Zerocopter, feel free to reach out first - we’ll connect you with one of your future colleagues to help you get a clearer picture.
